Frequently Asked Questions
Everything you need to know about the world's favorite condiment.
How do you ensure the mustard stays fresh during shipping?
All our mustards are shelf-stable and securely sealed. While most do not require refrigeration until after they are opened, we pack every order in sturdy, temperature-resistant packaging to ensure they arrive in peak condition.
Do you offer international shipping for mustard enthusiasts?
Yes, the National Mustard Museum ships worldwide. Shipping costs and delivery times vary by country and are calculated at checkout based on the weight of your jars.
Are there gluten-free or vegan options available?
Absolutely. We carry a wide variety of dietary-specific mustards. You can filter our online collection by 'Gluten-Free' or 'Vegan' to find the perfect match for your dietary needs.
What is your return policy for food products?
Due to food safety regulations, we cannot accept returns on food items once they have been delivered. However, if your order arrives damaged or if you received the wrong item, please contact us within 14 days for a replacement or refund.
Can I include a gift message with my order?
Yes! We specialize in gourmet gifts. During the checkout process, you can include a personalized gift message which we will print on a mustard-themed card and include in the box at no extra charge.
How long does mustard typically last after it is opened?
While mustard doesn't 'spoil' in the traditional sense due to its acidity, it will maintain its best flavor and heat for 6 to 12 months if kept refrigerated after opening.